Customer Service

to learn more about who we are and how we came into business.... read our *about us* section

ordering information

~payment methods~
we accept paypal and yahoo wallet accounts. we also accept visa and mastercard. orders are processed using the latest industry standard secure servers. to learn more about our security and the various tools we use to protect your private information, read our *privacy policy*


~sales tax~
california residents will be charged 8.25% sales tax.

~return policy~
we at bellarina want you to be *thrilled* with your order!! therefore, if you find you are not happy with the product, you may return the item to us in it's original packaging....within 14 days. all returned items must be in original, unworn, unused condition with all tags attached. original receipt must be included with the item. if any of these requirements are not met, we will not be able to accept the return.


consumer is reponsible for all shipping charges associated with the return. consumer is responsible for any items lost or damaged upon delivery back to bellarina. therefore, we recommend return items be insured for shipment.


exchanges for same item in a different size may be provided given the item is in it's original packaging with all tags attached, new and unworn. should we have the desired size available it will be sent out immediately. consumer is responsible for all shipping charges associated with an exchange.


please note....all sale items are final!


please contact us immediately for information on where to send your return shipment. customerservice@bellarinababy.com


~gift wrapping~
we are excited to offer gift wrapping of your order for an additional $9.00. you may select this option during checkout. your items will be beautifully wrapped with a hand-written note (you let us know what you'd like the note to say!)


~gift certificates...coupons~
we are pleased to offer gift certificates for purchase on our website. you can also join our mailing list to receive coupons via email. one coupon per order, please.


~mailing list
join our mailing list and keep current on the latest trends from our awesome designers...we'll also send out coupons for great savings when shopping at our store! don't worry, we will never, ever, ever share your information with anyone and will only use it to send you occasional info we think you might enjoy, regarding sales and bonus items at bellarinababy.com!

shipping information


here at bellarinababy.com, we understand that shipping is a big concern with internet based shopping (we've been known to do a little internet shopping ourselves!!) so we have decided to make it as easy and economical as possible for you....no more headaches trying to determine if the shipping costs are worth the purchase...


flat rate for all shipping orders $7.00


the large majority of our items are shipped from our warehouse in california. you will usually receive the order within 7-10 business days (monday through friday, excluding holidays). in the event of a delay on your order, we will notify you via email asap.


please be sure to put the correct address in during checkout. we will apply an "address change" charge of $15.00 to all requests for change of address after an order has been placed/shipped.

refused or undeliverable shipments will be charged the full shipping fee plus a 10% handling fee.


~rush delivery~
for an additional charge of $12.50, we can send your order rush delivery to most destinations. if we receive your order by 11am PST monday through thursday, you will receive your order within 3 business days. Note: rush delivery is not available on some oversized items or items shipped directly from the manufacturer.


~overnight delivery
in a hurry? for an additional charge of $18.00, we can send your order overnight delivery to most destinations. if we receive your order by 10am PST monday through thursday, you will receive your order next business day.


~international shipment/global express
shipments outside the US must be shipped via global express/international shipping. these shipments will be charged an additional $14.95.


~shipment to AK, AS, CZ, GU, HI, MP, PR, VI via rush delivery
shipments to ak, as, cz, gu, hi, mp, pr, or vi must ship via rush delivery and will have an additional charge of $13.50.


~delivery surcharges
some of our bulkier items have delivery surcharges. this charge will be applied during checkout and is in addition to the standard delivery charges described above



we carry only the highest quality brands such as oink!baby, icky baby, david fussenegger and trumpette. we are the place to buy oink baby online

Google
 
Web bellarinababy.com




©2005 Bellarina Baby, All Rights Reserved.